Frequently Asked Questions

A platform to help kirana stores and brands communicate directly improving business prospects for both. It helps kirana stores get the latest information on marketing and sales schemes, manage account, subscribe to loyalty programs from various brands, help provide marketing insight to the retailer, etc.

This app is for kirana stores who want to earn more money from loyalty programs, complete marketing surveys, as well as allowing you to stay updated on marketing schemes, improve communication with your big brand suppliers, etc.

No, the Mera Kirana app is not an inventory management system. It focuses on marketing solutions and improving communication between you and trade marketers

No, the Mera Kirana app is not going to help you with directly managing your operations related to supply and sales.

It is a completely free app, All you have to do is register yourself with us by providing all the required details, and then all the features will be available to you.

Your information is needed for brands to make use of it to help them better understand how they should manage their sales and operations in a given area improving sales number for all the parties involved.

You can delete/edit your account/information whenever you want, However, the editing process will take some time to verify to ensure high security for the app.

You can communicate through the app or Whatsapp or a 24 hour phone helpline.

While Jiomart and Udaan focus more on sales and supply, the Mera Kirana app focuses on improving communication and providing marketing solutions. It helps you understand and participate in various schemes and loyalty programs directly from the marketers.

The entire process should take no longer than a few minutes and the app will guide you through the entire process. Some features might be locked for a while until we confirm your stores.

You can contact us 24/7 either by directly calling our dedicated customer service support at "7777777777" or by raising a query with us through the app.

The query can be raised by navigating to the profile section, clicking on the Help button which will then allow you to raise a query.

You can check for surveys through the "Brand" tab in the app and then move to the surveys section to check for any available surveys.